Operations Coordinator
The Operations Coordinator plays a central role in ensuring the smooth day-to-day running of the business. As the first point of contact for many clients and a key internal coordinator, this role is critical in shaping both client experience and operational efficiency. This position is best suited to someone who is highly organised, proactive, and dependable– someone who takes pride in creating structure, maintaining control, and supporting a high-performing team environment.
Key responsibilities
- Act as a primary point of contact for incoming client communications, ensuring all calls, messages, and enquiries are handled promptly and professionally
- Coordinate internal activities, maintaining awareness of what is happening across the office and ensuring nothing is overlooked
- Prepare for meetings, manage documentation, and support the flow of information across teams
- Proactively anticipate team and client needs, taking action without waiting to be directed
- Support workflows and assist in managing deadlines to enable accountants, payroll specialists, and managers to focus on their core responsibilities
- Maintain accurate handling and organisation of documents and client information
- Liaise closely with the delivery team and Client Portfolio Leads, acting as a central coordination point.
- Manage the Support Team
- Ensure all client interactions reflect a professional, responsive, and well-managed business
- Be the champion for streamlining processes and system optimisation.
Key Behaviours & Attributes
- Highly organised and detail-oriented – maintains control and ensures nothing is missed
- Proactive mindset – anticipates needs and takes initiative
- Reliable and accountable – consistently delivers on responsibilities and follows through
- Clear and professional communicator – understands the importance of every interaction
- Calm under pressure – brings structure and stability in a busy environment
- Collaborative leader and manager – works closely with multiple teams to keep everything aligned
- Ownership-driven – focused on adding value, reducing pressure, and improving processes
- System Knowledge: XERO; CCH, Office 365
Apply now:
Details
- Full-time office-based role
What we can offer
- Salary dependent on experience, plus annual bonus
- Continuous training in soft skills, technical knowledge, and professional development
- Minimum 23 days’ holiday plus bank holidays, rising to 25 (depending on grade and position)
- One day of annual leave for birthdays
- Death in service cover
- Agile working
- Company pension scheme
- NHS top-up personal health cash plan